Introduction to Digital Administration Skill Set
Kickstart Your Career! Foundations in Digital Administration!
In today's digital world, digital literacy and customer connection are more important than ever! This skill set provides entry-level training for business traineeships or roles in administration and customer service across various industries. The program includes a work placement component.
This course is fee free* for residents of Western Australia.
Some eligibility conditions apply for the fee free training and other fees may apply for some courses. Please refer to the FAQs for more information.
*Please note that eligibility requirements apply to some of the fee free training.
Overview
Campus Moora | Northam
When Semester 2, 2025
Study Mode On campus
This Skill Set course provides introductory digital skills and knowledge for business services roles, such as clerical, administrative, operational, or customer service positions across various industries. It prepares students for employment or further training.
Course Units:
- BSBOPS203 - Deliver a service to customers
- BSBTEC201 - Use business software applications
- WP097 - Pre-apprenticeship Work Placement Coordination (Elective)
The course includes a mandatory work placement component, requiring students to complete a minimum of 5 days in the workplace to achieve the qualification.
Learners are expected to have basic reading, writing, communication, and math skills, including basic computer literacy. Some may need encouragement to build self-confidence and support with study management skills. While digital literacy levels may vary, all learners will benefit from guidance in this area.
Select your preferred campus and apply
Semester 2, 2025
Details
Units and fees
To attain this skill set, you are required to successfully complete all three (3) units of competence listed below.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBOPS203 Deliver a service to customers | $0.00 | $0.00 | $0.00 |
| BSBTEC201 Use business software applications | $0.00 | $0.00 | $0.00 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$0.00 | $0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this skill set, you are required to successfully complete all three (3) units of competence listed below.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBOPS203 Deliver a service to customers | $0.00 | $0.00 | $0.00 |
| BSBTEC201 Use business software applications | $0.00 | $0.00 | $0.00 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$0.00 | $0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700