BSB20120 Certificate II in Workplace Skills
Get your foot in the door and start your career in business
Whether you want to brush up on your office admin skills, or you need to learn these skills from scratch, set yourself up for success with this course and master the basics of working in a business environment.
Overview
Campus Moora | Geraldton | Kalgoorlie
When Available all year round
Study Mode Online | Online and on campus | Workplace
It's time to get down to business.
You'll gain the skills to get started in an entry-level clerical or administrative role for a variety of workplaces. You'll learn how to carry out a range of procedural, clerical and administrative tasks, workplace health and safety and communication skills.
This qualification is suitable for individuals who have not yet entered the workforce and are wanting to develop the necessary skills in preparation for work.
Enhance your employment options by doing a dual qualification
At our Geraldton Campus this qualification is offered as a dual qualification with:
52879WA | Certificate II in Leadership
Combining the Certificate II in Leadership with a Certificate II in Workplace Skills can help open the door to further Business studies
Select your preferred campus and apply
Available all year round, 2025
Details
Units and fees
To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will also be payable per unit.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $170.80 | $51.45 | $0.00 |
| BSBOPS201 Work effectively in business environments | $122.00 | $36.75 | $0.00 |
| BSBPEF202 Plan and apply time management | $73.20 | $22.05 | $0.00 |
| BSBSUS211 Participate in sustainable work practices | $146.40 | $44.10 | $0.00 |
| BSBWHS211 Contribute to the health and safety of self and others | $73.20 | $22.05 | $19.00 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$195.20 | $58.80 | $0.00 |
|
|
$219.60 | $66.15 | $0.00 |
|
|
$268.40 | $80.85 | $0.00 |
|
|
$97.60 | $29.40 | $0.00 |
|
|
$170.80 | $51.45 | $19.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will also be payable per unit.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $170.80 | $51.45 | $19.00 |
| BSBOPS201 Work effectively in business environments | $122.00 | $36.75 | $19.00 |
| BSBPEF202 Plan and apply time management | $73.20 | $22.05 | $19.00 |
| BSBSUS211 Participate in sustainable work practices | $146.40 | $44.10 | $19.00 |
| BSBWHS211 Contribute to the health and safety of self and others | $73.20 | $22.05 | $19.00 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$195.20 | $58.80 | $19.00 |
|
|
$219.60 | $66.15 | $19.00 |
|
|
$268.40 | $80.85 | $19.00 |
|
|
$97.60 | $29.40 | $19.00 |
|
|
$170.80 | $51.45 | $19.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. On-the-job learning must also be completed to attain this qualification under Apprenticeship/Traineeship arrangements.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will also be payable per unit.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $202.65 | $60.90 | $0.00 |
| BSBOPS201 Work effectively in business environments | $144.75 | $43.50 | $0.00 |
| BSBPEF202 Plan and apply time management | $86.85 | $26.10 | $0.00 |
| BSBSUS211 Participate in sustainable work practices | $173.70 | $52.20 | $0.00 |
| BSBWHS211 Contribute to the health and safety of self and others | $86.85 | $26.10 | $0.00 |
Elective
Unit Selection
Five (5) elective units must be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$144.75 | $43.50 | $0.00 |
|
|
$231.60 | $69.60 | $0.00 |
|
|
$260.55 | $78.30 | $0.00 |
|
|
$318.45 | $95.70 | $0.00 |
|
|
$115.80 | $34.80 | $0.00 |
|
|
$202.65 | $60.90 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will also be payable per unit.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $170.80 | $51.45 | $19.00 |
| BSBOPS201 Work effectively in business environments | $122.00 | $36.75 | $19.00 |
| BSBPEF202 Plan and apply time management | $73.20 | $22.05 | $19.00 |
| BSBSUS211 Participate in sustainable work practices | $146.40 | $44.10 | $19.00 |
| BSBWHS211 Contribute to the health and safety of self and others | $73.20 | $22.05 | $19.00 |
Elective
Unit Selection - Group A
At least one (1) unit must be selected from the list below. A total of five (5) elective units must be selected to achieve the qualification.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$122.00 | $36.75 | $19.00 |
|
|
$219.60 | $66.15 | $19.00 |
Unit Selection - Group B
At least one (1) unit must be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$268.40 | $80.85 | $19.00 |
|
|
$97.60 | $29.40 | $19.00 |
Unit Selection - Group C
If all elective units have not been selected from Group A then two (2) units may be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$195.20 | $58.80 | $19.00 |
|
|
$170.80 | $51.45 | $19.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. On-the-job learning must also be completed to attain this qualification under Apprenticeship/Traineeship arrangements.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will also be payable per unit.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $202.65 | $60.90 | $0.00 |
| BSBOPS201 Work effectively in business environments | $144.75 | $43.50 | $0.00 |
| BSBPEF202 Plan and apply time management | $86.85 | $26.10 | $0.00 |
| BSBSUS211 Participate in sustainable work practices | $173.70 | $52.20 | $0.00 |
| BSBWHS211 Contribute to the health and safety of self and others | $86.85 | $26.10 | $0.00 |
Elective
Unit Selection - Group A
A total of five (5) elective units must be selected to achieve the qualification.;;At least one (1) unit must be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$144.75 | $43.50 | $0.00 |
|
|
$260.55 | $78.30 | $0.00 |
Unit Selection - Group B
At least one (1) unit must be selected from the list below
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$318.45 | $95.70 | $0.00 |
|
|
$115.80 | $34.80 | $0.00 |
|
|
$144.75 | $43.50 | $0.00 |
Unit Selection - Group C
If all elective units required have not been selected from the previous lists then three (3) may be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$521.10 | $156.60 | $0.00 |
|
|
$231.60 | $69.60 | $0.00 |
|
|
$202.65 | $60.90 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700