We want to hear from you
At Central Regional TAFE, your experience matters. Whether you're studying with us, partnering with us, employing our graduates or engaging with our services, your feedback helps us improve what we do and how we do it.
If something has gone well, we'd love to hear about it. If something hasn't met your expectations, we want to know that too.
Every compliment, suggestion, piece of feedback and complaint helps us improve the experience we provide to students, employers and communities across regional Western Australia.
Tell us what you think
We welcome compliments, suggestions, feedback and complaints.
Compliments help us recognise staff, teams and services that have made a positive difference.
Suggestions give us new ideas and help us improve our services, facilities, training and support.
Feedback helps us understand what is working well and where we can do better.
Complaints allow us to review concerns fairly, respectfully and transparently when expectations have not been met.
Submit feedback or make a complaint
You can contact us in whichever way works best for you.
Online
Complete our online Feedback and Complaints Form, or download a PDF form from our Publications, Resources & Policy Hub and mail it to the address below.
Online Feedback and Complaints Form
Phone 1800 672 700
Email feedback@crtafe.wa.edu.au
Post
Governance and Integrity
Central Regional TAFE
Locked Bag 103
Geraldton WA 6531
What happens next?
Every compliment, suggestion, survey response and complaint is reviewed and considered.
Depending on the nature of your feedback, it may be referred to the most appropriate area of the College for review, response or action.
We use what we learn to improve our services, training and support, and to recognise areas where we are doing well.
Feedback helps us understand what's working well and where we can do better.
We use feedback, complaints, compliments and survey results to improve training, student services, facilities and support across the College. It also helps us recognise great service and identify opportunities to enhance the experience of future students.
Every piece of feedback contributes to continuous improvement and helps us better meet the needs of our students, employers and communities.
Making a complaint
We are committed to handling complaints fairly, respectfully and confidentially.
All complaints are managed in accordance with the principles of procedural fairness and natural justice.
What you can expect
When you submit a complaint, we will acknowledge your concerns, review the information provided and determine the most appropriate course of action. Where required, the matter will be investigated and you will be advised of the outcome.
We aim to respond to feedback within 10 business days and complaints within 30 business days. If additional time is required, we will keep you informed throughout the process.
Learner Engagement Survey
The Learner Engagement Survey helps us understand the experiences of our students and employers.
The feedback received provides valuable insights into what's working well and where we can improve, helping us enhance course delivery, student support and the overall learning experience.
Take the Survey(opens in a new tab)
Help us improve
Throughout the year we invite students, employers and stakeholders to share their experiences through surveys. Your feedback helps us improve training delivery, student support services and the overall experience we provide across our regions.
Whether you've completed a course, are currently studying or work with our students and graduates, your feedback helps shape future improvements and ensures we continue delivering high-quality training and support across our regions.
Your responses are private and confidential. Individual respondents are not identified in survey reports and responses are not linked to enrolment records.
When completing the survey, it is important that you answer the question:
"What is the full title of your current qualification or training?"
This allows your feedback to be directed to the appropriate program area so it can be used to inform improvements relevant to your training.
Survey invitations
Students currently enrolled in nationally recognised training who provided an email address when enrolling may receive a survey invitation towards the end of the semester.
Employers may also receive an invitation to participate in an employer survey.
If you have already completed the survey, please disregard any duplicate survey invitations.
Please note that VET Delivered to Secondary Students (VETDSS) and students under 15 years of age are not included in this survey.
For further information, email feedback@crtafe.wa.edu.au.
Support options
Everyone should feel comfortable sharing feedback or raising concerns. Additional support is available if you need assistance.
At Central Regional TAFE, we strive to create safe, inclusive and supportive learning environments where everyone is treated with dignity and respect.
Understanding your rights and responsibilities helps ensure all students can participate positively in college life and access the support they need throughout their training journey.
For detailed information, including the Student Information Pack, please visit our Student Rights and Responsibilities page.
We want everyone to be able to participate in the feedback and complaints process.
If you need help completing a form, understanding the process or communicating with us, our Accessibility and Inclusion team can assist. We'll work with you to identify the most appropriate way to provide your feedback and ensure your voice is heard.
Contact us on 1800 672 700 and we will connect you with the appropriate support team.
Creating culturally safe and respectful learning environments is important to us.
If you are an Aboriginal or Torres Strait Islander student and would like support providing feedback or making a complaint, our Aboriginal Services team can help guide you through the process and connect you with the right people.
Contact us on 1800 672 700 and ask to speak with Aboriginal Services.
We understand that younger students may need additional support when raising a concern or providing feedback.
Our Student Services team can help explain the process, answer questions and ensure students understand the options available to them.
Contact us on 1800 672 700 and ask to speak with Student Services.
International students have access to additional support throughout their studies.
If you need assistance providing feedback, understanding a decision or accessing complaint and appeal processes, our team can help you find the right information and support services.
Contact us on 1800 672 700 for assistance.
Policies and procedures
Our policies help ensure feedback and complaints are managed consistently, fairly and transparently.
We are committed to responding to feedback and complaints fairly, respectfully and transparently.
When you contact us, we will listen, review the information provided and work to understand the issue before determining the most appropriate response. Where an investigation is required, all parties will be treated fairly and given the opportunity to provide information.
Our approach is guided by the principles of procedural fairness, confidentiality and continuous improvement.
For more detailed information, including relevant policies and procedures, visit our Publications and Policies page.
If you are unable to use the online form, there are other ways to share your feedback with us.
You can contact us by phone, email or post, and our team can help determine the most suitable way for you to provide information.
Our goal is to make the process as accessible and straightforward as possible.
Not satisfied with the outcome?
We aim to resolve concerns fairly and transparently. If you are not satisfied with the outcome of your complaint, external review options may be available.
If you believe your complaint has not been resolved appropriately through the College's complaints process, you may be able to seek an independent review through the Ombudsman Western Australia.
The Ombudsman investigates complaints about Western Australian public authorities and provides an independent review process.
International students who are not satisfied with the outcome of the College's complaints process may have access to additional external review and appeals processes through TAFE International Western Australia (TIWA).
TAFE International Complaints and Appeals(opens in a new tab)
Our commitment to you
At Central Regional TAFE, we are committed to providing high-quality training, services and support across our regions.
We value every compliment, suggestion, concern and complaint because each one helps us improve the experience we provide to students, employers and communities.
Your voice matters. Every compliment, suggestion, piece of feedback and complaint helps us create better experiences for current and future students, and we thank you for taking the time to share it with us.