CHC42021 Certificate IV in Community Services
A job that offers the reward of helping your community!
When you complete the Certificate IV in Community Services Work, you will have the skills and knowledge needed to start your career in community support as an outreach officer, welfare support worker, or case worker.
This course is fee free* for residents of Western Australia.
Some eligibility conditions apply for the fee free training and other fees may apply for some courses. Please refer to the FAQs for more information.
*Please note that eligibility requirements apply to some of the fee free training.
Overview
Campus Northam | Geraldton | Kalgoorlie
When Available all year round | Semester 2, 2025
Study Mode On campus | Online | Online and on campus | Workplace
Duration 1 Semester to 6 Months
A job that offers the reward of helping your community!
When you complete the Certificate IV in Community Services Work, you will have the skills and knowledge needed to start your career in community support as an outreach officer, welfare support worker, or case worker.
You will gain the knowledge and skills to communicate and work effectively in the community services sector; promoting social, emotional and physical wellbeing; responding to critical situations including children at risk; assisting collective action; and also learn about working with cultural diversity; ethical behaviour and legal responsibilities.
Certificate IV in Community Services (CHC42021) requires more advanced skills and attributes than Certificate III, with an emphasis on autonomy, leadership, and case management. It's important to think about the key attributes you are likely to need to study and work in this field. Take a look at the essential skills and knowledge and consider if you might face any challenges in meeting the course expectations and requirements to make an informed choice about the suitability of this course for you:
- Ability to provide client-centred support, advocacy, and practical interventions to individuals and groups facing disadvantage or complex needs, including mental health challenges.
- Be prepared to encounter sensitive topics and behaviours that may be distressing or triggering and use self-care strategies to maintain wellbeing.
- Advanced communication skills for building professional relationships, conducting interviews, documenting case notes, and facilitating group work.
- Respect for cultural diversity and experience working respectfully with people from different backgrounds, including Aboriginal and Torres Strait Islander clients.
- Capacity to plan, deliver, and review person-centred programs, and guide clients toward independence and community resources.
- Legal and ethical awareness—commitment to industry standards, confidentiality, privacy, and compliance with relevant legislation and codes of practice.
- Skills in responding to clients in crisis, including identifying risks such as domestic and family violence, child protection concerns, and mental health emergencies.
- Ability to work independently, use initiative, and supervise or lead others in team environments while maintaining boundaries and professional conduct.
- Sound judgment and resilience—handling challenging behaviours and sensitive topics with professionalism and self-care strategies.
- Competent digital literacy for record keeping, research, and using sector-related software.
- Undertake unpaid workshops and supervised work placements, sometimes outside typical hours, to apply knowledge in real service environments.
- Obtain a Working with Children Check and/or Police Clearance if required by the workplace and understanding that criminal convictions may affect placement opportunities.
Select your preferred campus and apply
Available all year round, 2026
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising seven (7) core and eight (8) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Details
Course fees
Units and fees
Core
| National ID Unit title | General | Resource |
|---|---|---|
| CHCADV001 Facilitate the interests and rights of clients | $0.00 | $0.00 |
| CHCCOM002 Use communication to build relationships | $0.00 | $0.00 |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence | $0.00 | $0.00 |
| CHCDIV001 Work with diverse people | $0.00 | $0.00 |
| CHCLEG001 Work legally and ethically | $0.00 | $0.00 |
| CHCPRP001 Develop and maintain networks and collaborative partnerships | $0.00 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $0.00 | $0.00 |
Elective
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Option
Unit Selection - Alternative Elective
The unit listed below can be selected as an additional unit if a students' workplace requires them to complete it or can be substituted for an elective unit in the list above (in consultation with the Lecturer).
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Available all year round, 2025
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising seven (7) core and eight (8) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General | Resource |
|---|---|---|
| CHCADV001 Facilitate the interests and rights of clients | $0.00 | $0.00 |
| CHCCOM002 Use communication to build relationships | $0.00 | $0.00 |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence | $0.00 | $0.00 |
| CHCDIV001 Work with diverse people | $0.00 | $0.00 |
| CHCLEG001 Work legally and ethically | $0.00 | $0.00 |
| CHCPRP001 Develop and maintain networks and collaborative partnerships | $0.00 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $0.00 | $0.00 |
Elective
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Option
Unit Selection - Alternative
The following units below may be selected as substitutes for two electives in the list above (in consultation with the Lecturer)
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Unit Selection - Credit Transfer
Students may have successfully completed one of the units below as part of previous study. As a Credit Transfer the unit may replace one of the Elective Units above. No fees or charges are applicable.;;
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising seven (7) core and eight (8) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General | Resource |
|---|---|---|
| CHCADV001 Facilitate the interests and rights of clients | $0.00 | $0.00 |
| CHCCOM002 Use communication to build relationships | $0.00 | $0.00 |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence | $0.00 | $0.00 |
| CHCDIV001 Work with diverse people | $0.00 | $0.00 |
| CHCLEG001 Work legally and ethically | $0.00 | $0.00 |
| CHCPRP001 Develop and maintain networks and collaborative partnerships | $0.00 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $0.00 | $0.00 |
Elective
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Option
Unit Selection - Alternative Elective
The unit listed below can be selected as an additional unit if a students' workplace requires them to complete it or can be substituted for an elective unit in the list above (in consultation with the Lecturer).
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising seven (7) core and eight (8) elective units selected from the options provided below.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will be payable per unit.
Core
| National ID Unit title | General | Resource |
|---|---|---|
| CHCADV001 Facilitate the interests and rights of clients | $0.00 | $0.00 |
| CHCCOM002 Use communication to build relationships | $0.00 | $0.00 |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence | $0.00 | $0.00 |
| CHCDIV001 Work with diverse people | $0.00 | $0.00 |
| CHCLEG001 Work legally and ethically | $0.00 | $0.00 |
| CHCPRP001 Develop and maintain networks and collaborative partnerships | $0.00 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $0.00 | $0.00 |
Elective
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
This course is delivered in conjunction with CHC40421 Certificate IV in Youth Work(opens in a new tab) .
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising seven (7) core and eight (8) elective units selected from the options provided below.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will be payable per unit.
Core
| National ID Unit title | General | Resource |
|---|---|---|
| CHCADV001 Facilitate the interests and rights of clients | $0.00 | $0.00 |
| CHCCOM002 Use communication to build relationships | $0.00 | $0.00 |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence | $0.00 | $0.00 |
| CHCDIV001 Work with diverse people | $0.00 | $0.00 |
| CHCLEG001 Work legally and ethically | $0.00 | $0.00 |
| CHCPRP001 Develop and maintain networks and collaborative partnerships | $0.00 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $0.00 | $0.00 |
Elective
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising seven (7) core and eight (8) elective units selected from the options provided below.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will be payable per unit.
Core
| National ID Unit title | General | Resource |
|---|---|---|
| CHCADV001 Facilitate the interests and rights of clients | $0.00 | $0.00 |
| CHCCOM002 Use communication to build relationships | $0.00 | $0.00 |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence | $0.00 | $0.00 |
| CHCDIV001 Work with diverse people | $0.00 | $0.00 |
| CHCLEG001 Work legally and ethically | $0.00 | $0.00 |
| CHCPRP001 Develop and maintain networks and collaborative partnerships | $0.00 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $0.00 | $0.00 |
Elective
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Semester 2, 2025
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising seven (7) core and eight (8) elective units selected from the options provided below.
Please note: an Incidental Fee of $11.00 for the Eduworks Learner Guide will be payable per unit.
Core
| National ID Unit title | General | Resource |
|---|---|---|
| CHCADV001 Facilitate the interests and rights of clients | $0.00 | $8.15 |
| CHCCOM002 Use communication to build relationships | $0.00 | $0.00 |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence | $0.00 | $0.00 |
| CHCDIV001 Work with diverse people | $0.00 | $0.00 |
| CHCLEG001 Work legally and ethically | $0.00 | $0.00 |
| CHCPRP001 Develop and maintain networks and collaborative partnerships | $0.00 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $0.00 | $6.99 |
Elective
| National ID Unit title | General | Resource |
|---|---|---|
|
|
$0.00 | $0.00 |
|
|
$0.00 | $9.27 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
|
|
$0.00 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700