SIR30216 Certificate III in Retail
Sales, service and so much more.
Get ahead of the workforce competition. A qualification in retail will provide you with skills that you can take you into any store or organisation that sells any product.
This course is half price for everyone (excl. school students) as part of the Lower Fees, Local Skills initiative. Fees are also capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more here.
*Please note that eligibility requirements apply to some of the low fee training.
Overview
Campus Carnarvon
When Available all year round
Study Mode On campus | Workplace
Duration 12 Months to 6 Months
Launch your career in retail today.
With a Certificate III in retail learn how to engage with customers, maintain daily store operations, understand merchandising and deliver on organisational expectations. Once qualified you will have the skills to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
This qualification involves online learning and workplace demonstration of practical skills. Students are responsible for their own paid or voluntary workplace arrangements.
Select your preferred campus and apply
Available all year round, 2025
Details
Units and fees
To attain this qualification, you are required to successfully complete thirteen (13) units of competence, comprising eight (8) core and five (5) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| SIRXCEG001 Engage the customer | $56.70 | $16.80 | $19.00 |
| SIRXCEG002 Assist with customer difficulties | $56.70 | $16.80 | $19.00 |
| SIRXCEG003 Build customer relationships and loyalty | $64.80 | $19.20 | $19.00 |
| SIRXCOM002 Work effectively in a team | $40.50 | $12.00 | $19.00 |
| SIRXIND001 Work effectively in a service environment | $56.70 | $16.80 | $19.00 |
| SIRXRSK001 Identify and respond to security risks | $40.50 | $12.00 | $19.00 |
| SIRXSLS001 Sell to the retail customer | $64.80 | $19.20 | $19.00 |
| SIRXWHS002 Contribute to workplace health and safety | $32.40 | $9.60 | $19.00 |
Elective
Unit Selection
Five (5) elective units must be selected from the list below.If students select SIRRFSA002 they must first complete pre-requisite unit SIRRFSA001.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$56.70 | $16.80 | $19.00 |
|
|
$56.70 | $16.80 | $19.00 |
|
|
$56.70 | $16.80 | $19.00 |
|
|
$56.70 | $16.80 | $19.00 |
|
|
$56.70 | $16.80 | $19.00 |
|
|
$32.40 | $9.60 | $19.00 |
|
|
$40.50 | $12.00 | $19.00 |
|
|
$24.30 | $7.20 | $19.00 |
|
|
$24.30 | $7.20 | $19.00 |
|
|
$32.40 | $9.60 | $19.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete thirteen (13) units of competence, comprising eight (8) core and five (5) elective units selected from the options provided below. On-the-job learning must also be completed to attain this qualification under Traineeship arrangements.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| SIRXCEG001 Engage the customer | $56.70 | $16.80 | $0.00 |
| SIRXCEG002 Assist with customer difficulties | $56.70 | $16.80 | $0.00 |
| SIRXCEG003 Build customer relationships and loyalty | $64.80 | $19.20 | $0.00 |
| SIRXCOM002 Work effectively in a team | $40.50 | $12.00 | $0.00 |
| SIRXIND001 Work effectively in a service environment | $56.70 | $16.80 | $0.00 |
| SIRXRSK001 Identify and respond to security risks | $40.50 | $12.00 | $0.00 |
| SIRXSLS001 Sell to the retail customer | $64.80 | $19.20 | $0.00 |
| SIRXWHS002 Contribute to workplace health and safety | $32.40 | $9.60 | $0.00 |
Elective
Unit Selection
Five (5) elective units must be selected from the list below.If students select SIRRFSA002 they must first complete pre-requisite unit SIRRFSA001.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$56.70 | $16.80 | $0.00 |
|
|
$56.70 | $16.80 | $0.00 |
|
|
$56.70 | $16.80 | $0.00 |
|
|
$56.70 | $16.80 | $0.00 |
|
|
$56.70 | $16.80 | $0.00 |
|
|
$32.40 | $9.60 | $0.00 |
|
|
$40.50 | $12.00 | $0.00 |
|
|
$24.30 | $7.20 | $0.00 |
|
|
$24.30 | $7.20 | $0.00 |
|
|
$32.40 | $9.60 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700