CHC32015 Certificate III in Community Services
Shift perspectives, make a difference, improve communities.
Gain an insight into the community services sector including mental health, alcohol and other drug services and domestic violence services. This course is ideal for support workers, case workers and client contact officers.
This course is half price for everyone (excl. school students) as part of the Lower Fees, Local Skills initiative. Fees are also capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more here.
*Please note that eligibility requirements apply to some of the low fee training.
Overview
Campus Kalgoorlie | Geraldton | Northam
When Available all year round | Semester 1, 2026
Study Mode On campus | Online | Online and on campus | Workplace
Duration 1 Semester to 6 Months
Learn the skills to make a difference for communities.
When you complete the Certificate III in Community Services Work you'll be on your way to a career as a youth worker, support worker, or family carer.
You will gain the knowledge and skills to communicate and work effectively and appropriately with individuals and groups in a variety of settings, gathering and providing information, advocacy and community development, ethical behaviour and legal responsibilities.
You will also gain an understanding of mental health, alcohol, drug, and domestic violence services.
You will learn skills in:
- Effective communication
- Gathering, maintaining and providing information
- Advocacy and community development processes
- Ethical behaviour, and
- Legal responsibilities of community workers.
This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level of training is appropriate for support workers, caseworkers and client contact officers.
You will also gains skills in:
- Participating in local government and community organisations
- Assisting in planning and developing programs to meet needs
- Communicating effectively
- Networking
- Assisting in developing and facilitating community education and development and
- Gathering, maintaining and providing information and understanding legal and ethical requirements.
Half price fees apply!
It's important to think about the key attributes you are likely to need to study and work in this field. Take a look at the essential skills and knowledge and consider if you might face any challenges in meeting the course expectations and requirements to make an informed choice about the suitability of this course for you:
- Display empathy, compassion, and respect for individuals from diverse backgrounds and life experiences, supporting their dignity and inclusion.
- Communicate effectively with individuals, families, and team members, using active listening and clear written documentation.
- Apply strong problem-solving skills and respond appropriately to client needs, especially during moments of heightened risk or crisis.
- Be prepared to encounter sensitive topics and behaviours that may be distressing or triggering and use self-care strategies to maintain wellbeing.
- Exhibit cultural competence by working sensitively and respectfully with people from various cultures, including Aboriginal and Torres Strait Islander communities.
- Uphold legal and ethical responsibilities, including privacy, confidentiality, and professional boundaries when dealing with sensitive information or behaviours.
- Participate collaboratively in support teams and take directions while contributing to planning and program delivery within community settings.
- Demonstrate organisational and time management skills, using digital tools to maintain information and complete records as required.
- Show resilience and manage personal stress when faced with challenging, distressing, or triggering situations common in community services work.
- Undertake unpaid workshops and supervised work placements, sometimes outside typical hours, to apply knowledge in real service environments.
- Obtain a Working with Children Check and/or Police Clearance if required by the workplace understanding and that criminal convictions may affect placement opportunities.
Important information
Select your preferred campus and apply
Available all year round, 2026
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising five (5) core and seven (7) elective units selected from the options provided below.
Mark the boxes below to generate a fee estimate.
Details
Course fees
Units and fees
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| CHCCCS016 Respond to client needs | $89.10 | $26.40 | $0.00 |
| CHCCOM005 Communicate and work in health or community services | $81.00 | $24.00 | $0.00 |
| CHCDIV001 Work with diverse people | $48.60 | $14.40 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $40.50 | $12.00 | $0.00 |
| HLTWHS006 Manage personal stressors in the work environment | $56.70 | $16.80 | $0.00 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$56.70 | $16.80 | $0.00 |
|
|
$48.60 | $14.40 | $0.00 |
|
|
$48.60 | $14.40 | $0.00 |
|
|
$40.50 | $12.00 | $0.00 |
|
|
$89.10 | $26.40 | $0.00 |
|
|
$72.90 | $21.60 | $0.00 |
|
|
$29.16 | $8.64 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Semester 1, 2026
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising five (5) core and seven (7) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| CHCCCS016 Respond to client needs | $89.10 | $26.40 | $10.37 |
| CHCCOM005 Communicate and work in health or community services | $81.00 | $24.00 | $11.57 |
| CHCDIV001 Work with diverse people | $48.60 | $14.40 | $6.99 |
| HLTWHS002 Follow safe work practices for direct client care | $40.50 | $12.00 | $6.99 |
| HLTWHS006 Manage personal stressors in the work environment | $56.70 | $16.80 | $10.37 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$56.70 | $16.80 | $4.91 |
|
|
$48.60 | $14.40 | $4.91 |
|
|
$48.60 | $14.40 | $6.99 |
|
|
$89.10 | $26.40 | $6.99 |
|
|
$72.90 | $21.60 | $4.91 |
|
|
$32.40 | $9.60 | $3.87 |
|
|
$29.16 | $8.64 | $10.37 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Available all year round, 2025
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising five (5) core and seven (7) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: an Incidental Fee of $17.40 for Student Learner Guides will also be payable for most units in this course.
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| CHCCCS016 Respond to client needs | $89.10 | $26.40 | $0.00 |
| CHCCOM005 Communicate and work in health or community services | $81.00 | $24.00 | $0.00 |
| CHCDIV001 Work with diverse people | $48.60 | $14.40 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $40.50 | $12.00 | $0.00 |
| HLTWHS006 Manage personal stressors in the work environment | $56.70 | $16.80 | $0.00 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$89.10 | $26.40 | $19.00 |
|
|
$56.70 | $16.80 | $0.00 |
|
|
$48.60 | $14.40 | $0.00 |
|
|
$48.60 | $14.40 | $19.00 |
|
|
$81.00 | $24.00 | $19.00 |
|
|
$89.10 | $26.40 | $19.00 |
|
|
$29.16 | $8.64 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising five (5) core and seven (7) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: an Incidental Fee of $50.00 for MyProfiling will also be payable when enrolling in this course.
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| CHCCCS016 Respond to client needs | $89.10 | $26.40 | $0.00 |
| CHCCOM005 Communicate and work in health or community services | $81.00 | $24.00 | $0.00 |
| CHCDIV001 Work with diverse people | $48.60 | $14.40 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $40.50 | $12.00 | $0.00 |
| HLTWHS006 Manage personal stressors in the work environment | $56.70 | $16.80 | $0.00 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$56.70 | $16.80 | $0.00 |
|
|
$48.60 | $14.40 | $0.00 |
|
|
$48.60 | $14.40 | $0.00 |
|
|
$40.50 | $12.00 | $0.00 |
|
|
$89.10 | $26.40 | $0.00 |
|
|
$72.90 | $21.60 | $0.00 |
|
|
$29.16 | $8.64 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising five (5) core and seven (7) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| CHCCCS016 Respond to client needs | $89.10 | $26.40 | $0.00 |
| CHCCOM005 Communicate and work in health or community services | $81.00 | $24.00 | $0.00 |
| CHCDIV001 Work with diverse people | $48.60 | $14.40 | $0.00 |
| HLTWHS002 Follow safe work practices for direct client care | $40.50 | $12.00 | $0.00 |
| HLTWHS006 Manage personal stressors in the work environment | $56.70 | $16.80 | $0.00 |
Elective
Unit Selection
A total of seven (7) elective units must be selected to achieve the qualification which can be selected from the list below.
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$89.10 | $26.40 | $0.00 |
|
|
$56.70 | $16.80 | $0.00 |
|
|
$48.60 | $14.40 | $0.00 |
|
|
$48.60 | $14.40 | $0.00 |
|
|
$40.50 | $12.00 | $0.00 |
|
|
$81.00 | $24.00 | $0.00 |
|
|
$89.10 | $26.40 | $0.00 |
Unit Selection - Credit Transfer
Students may have successfully completed a unit from the list below as part of previous study. As a Credit Transfer the unit may replace one of the Elective Units above. No fees or charges are applicable.
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$19.44 | $5.76 | $0.00 |
|
|
$29.16 | $8.64 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising five (5) core and seven (7) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Details
Course fees
Units and fees
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| CHCCCS016 Respond to client needs | $89.10 | $26.40 | $19.00 |
| CHCCOM005 Communicate and work in health or community services | $81.00 | $24.00 | $19.00 |
| CHCDIV001 Work with diverse people | $48.60 | $14.40 | $19.00 |
| HLTWHS002 Follow safe work practices for direct client care | $40.50 | $12.00 | $19.00 |
| HLTWHS006 Manage personal stressors in the work environment | $56.70 | $16.80 | $19.00 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$89.10 | $26.40 | $19.00 |
|
|
$56.70 | $16.80 | $19.00 |
|
|
$48.60 | $14.40 | $19.00 |
|
|
$48.60 | $14.40 | $19.00 |
|
|
$81.00 | $24.00 | $19.00 |
|
|
$89.10 | $26.40 | $19.00 |
|
|
$29.16 | $8.64 | $19.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700