SHB20121 Certificate II in Retail Cosmetics
A career in cosmetics starts here.
The SHB20121 Certificate II in Retail Cosmetics provides learners with the skills and knowledge required to perform a range of routine tasks in the retail beauty and cosmetics industry. The qualification develops foundation skills in customer service, cosmetic product knowledge, retail sales, visual merchandising, make-up application, basic skin care services, and workplace health and safety.
Overview
Campus Geraldton
When Semester 1, 2027
Study Mode On campus
Duration 9 Months
Get into in a rewarding career making people look and feel their very best.
The SHB20121 Certificate II in Retail Cosmetics provides learners with the skills and knowledge required to perform a range of routine tasks in the retail beauty and cosmetics industry. The qualification develops foundation skills in customer service, cosmetic product knowledge, retail sales, visual merchandising, make-up application, basic skin care services, and workplace health and safety. Graduates typically work under supervision in retail cosmetic environments, including pharmacies, department stores, specialist cosmetic retailers, and beauty product outlets.
Enhance your employment options by doing a dual qualification
At our Geraldton Campus this qualification is offered as a dual qualification with:
The SHB20216 Certificate II in Salon Assistant provides learners with the foundation skills and knowledge required to support salon operations in the hairdressing industry. The qualification focuses on client service, salon maintenance, shampoo and basin services, workplace health and safety, retail support, and effective workplace communication. Graduates are prepared for entry-level roles within hairdressing salon environments.
The combined delivery of these qualifications provides learners with a broad foundation across both the beauty and hairdressing sectors. The dual qualification pathway reflects current industry expectations for flexible, multi-skilled employees who can contribute across a range of customer service, retail sales, and salon support functions. This approach maximises learner employability while providing clear progression pathways into higher-level qualifications within the personal services training package.
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Have good time-management and organisational skills to prioritise tasks
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Have good communication skills to interact with others respectfully
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Practice good personal hygiene and have pride in your professional presentation
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Ability to work collaboratively in a team environment
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Be comfortable with appropriate physical contact with individuals of differing genders and ages
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Be aware the intimate nature of certain treatments and work professionally
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Be able to follow instructions, work health and safety procedures
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Be able to work with others and relate to and respect people from a range of cultures and backgrounds
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No significant skin allergies
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Good hand-eye coordination
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Be able to utilise record keeping strategies and maintain privacy and confidentiality of clients
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Have basic digital and phone skills to manage the booking systems required in a salon
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Be an active listener with a good attitude and patience
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Sufficient physical ability to stand and/or bend for extended periods of time
Select your preferred campus and apply
Semester 1, 2027
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete fifteen (15) units of competence, comprising nine (9) core and six (6) elective units selected from the options provided below.
This course is delivered in conjunction with SHB20216 Certificate II in Salon Assistant(opens in a new tab) .
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| SHBBCCS004 Demonstrate retail skin care products | $122.00 | $36.75 | $31.37 |
| SHBBCCS005 Advise on beauty products and services | $122.00 | $36.75 | $25.43 |
| SHBBMUP009 Design and apply make-up | $195.20 | $58.80 | $45.71 |
| SHBXCCS007 Conduct salon financial transactions | $122.00 | $36.75 | $0.00 |
| SHBXIND003 Comply with organisational requirements within a personal services environment | $195.20 | $58.80 | $0.00 |
| SHBXIND005 Communicate as part of a salon team | $122.00 | $36.75 | $0.00 |
| SHBXWHS003 Apply safe hygiene, health and work practices | $170.80 | $51.45 | $35.40 |
| SIRXIND003 Organise personal work requirements | $73.20 | $22.05 | $13.59 |
| SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms | $219.60 | $66.15 | $57.63 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
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$146.40 | $44.10 | $10.37 |
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$341.60 | $102.90 | $84.28 |
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$97.60 | $29.40 | $24.40 |
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$97.60 | $29.40 | $24.40 |
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$48.80 | $14.70 | $0.00 |
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$146.40 | $44.10 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2026, students born on or after 1 July 2008 who are at least 15 years old in 2026) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700