SHB20121 Certificate II in Retail Cosmetics
A career in cosmetics starts here.
This entry level qualification is a great start to your career in the make-up and cosmetic retail industry. You'll learn workplace communication, client interaction, selling and demonstrating make-up and so much more.
Overview
When Semester 1, 2026
Study Mode On campus
Get into in a rewarding career making people look and feel their very best.
Gain the necessary experience to become a retail sales staff member who works across a range of tasks to sell and demonstrate beauty or cosmetic products, this can include in workplaces like beauty and hairdressing salons, retail outlets and department stores. This certificate will prepare you for the basics within the beauty industry. Retail staff follow known routines and procedures and work under direct supervision.
You will also gain the skills to work as a freelance make-up artist or at a cosmetic counter, within a salon or a day spa.
Enhance your employment options by doing a dual qualification
At our Geraldton Campus this qualification is offered as a dual qualification with:
This entry level qualification will give you the start you need to work in a hairdressing salon. You will obtain the skills, knowledge and confidence to get your career as a hairdresser underway and improve your opportunities for obtaining a hairdressing apprenticeship.
As a salon assistant you will be the first staff member to greet a client for their appointment. It is your job to provide them with excellent customer service and ensure that the hairdressers have what they need throughout each appointment.
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Have good time-management and organisational skills to prioritise tasks
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Have good communication skills to interact with others respectfully
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Practice good personal hygiene and have pride in your professional presentation
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Ability to work collaboratively in a team environment
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Be comfortable with appropriate physical contact with individuals of differing genders and ages
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Be aware the intimate nature of certain treatments and work professionally
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Be able to follow instructions, work health and safety procedures
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Be able to work with others and relate to and respect people from a range of cultures and backgrounds
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No significant skin allergies
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Good hand-eye coordination
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Be able to utilise record keeping strategies and maintain privacy and confidentiality of clients
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Have basic digital and phone skills to manage the booking systems required in a salon
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Be an active listener with a good attitude and patience
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Sufficient physical ability to stand and/or bend for extended periods of time
Important information
Select your preferred campus and apply
No availability found
We are currently taking expressions of interest for this course. Contact our student services team on 1800 672 700 for more information or complete the course enquiry form below.