SIT20125 Certificate II in Tourism
Dive into the world of travel and hospitality
With our Certificate II in Tourism, you will be equipped with the skills and knowledge needed to excel in the ever-evolving tourism industry.
Overview
Campus Exmouth
When Available all year round
Study Mode Online
Duration 1 Year
Dive into the world of travel and hospitality
This qualification reflects the role of individuals with a defined and limited range of tourism operational skills and basic industry knowledge. They perform mainly routine and repetitive tasks under direct supervision.
It provides a pathway to work across a range of tourism and travel sectors, including travel agencies, tour wholesalers and operators, holiday parks, resorts, attractions, cultural and heritage sites, and small tourism businesses. Work may be undertaken in an office environment where tourism products and services are planned, in the field where they are delivered, or through operational activities such as housekeeping, grounds maintenance, and customer service, or a combination of these.
Skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards, and industry codes of practice.
Students need to be working or volunteering in a tourism industry workplace before enrolling in the course.
It's important to think about the key attributes you are likely to need to study and work in this field.
Take a look at the essential skills and knowledge and consider if you might face any challenges in meeting the course expectations and requirements to make an informed choice about the suitability of this course for you:
- Be able to work independently and with others.
- Be able to develop good time-management skills and multitasking
- Have good communication skills and enjoy interacting with people
- Have basic computer skills and the use of software applications
- Be able to follow instructions, work health and safety procedures
Select your preferred campus and apply
Available all year round, 2026
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete eleven (11) units of competence, comprising five (5) core and six (6) elective units selected from the options provided below.
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| SITTIND003 Source and use information on the tourism and travel industry | $81.25 | $24.25 | $19.45 |
| SITXCCS009 Provide customer information and assistance | $65.00 | $19.40 | $19.45 |
| SITXCCS011 Interact with customers | $65.00 | $19.40 | $19.45 |
| SITXCOM007 Show social and cultural sensitivity | $65.00 | $19.40 | $19.45 |
| SITXWHS005 Participate in safe work practices | $48.75 | $14.55 | $19.45 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$178.75 | $53.35 | $19.45 |
|
|
$113.75 | $33.95 | $19.45 |
|
|
$81.25 | $24.25 | $19.45 |
|
|
$130.00 | $38.80 | $19.45 |
|
|
$65.00 | $19.40 | $19.45 |
|
|
$32.50 | $9.70 | $19.45 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2026, students born on or after 1 July 2008 who are at least 15 years old in 2026) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Course fees
Units and fees
To attain this qualification, you are required to successfully complete eleven (11) units of competence, comprising five (5) core and six (6) elective units selected from the options provided below.
On-the-job learning must also be completed to attain this qualification under Traineeship arrangements.
Please note: an Incidental Fee of $50.00 for ReadySkills may also be payable for this course.
Core
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
| SITTIND003 Source and use information on the tourism and travel industry | $81.25 | $24.25 | $0.00 |
| SITXCCS009 Provide customer information and assistance | $65.00 | $19.40 | $0.00 |
| SITXCCS011 Interact with customers | $65.00 | $19.40 | $0.00 |
| SITXCOM007 Show social and cultural sensitivity | $65.00 | $19.40 | $0.00 |
| SITXWHS005 Participate in safe work practices | $48.75 | $14.55 | $0.00 |
Elective
| National ID Unit title | General | Concession | Resource |
|---|---|---|---|
|
|
$113.75 | $33.95 | $0.00 |
|
|
$81.25 | $24.25 | $0.00 |
|
|
$81.25 | $24.25 | $0.00 |
|
|
$130.00 | $38.80 | $0.00 |
|
|
$65.00 | $19.40 | $0.00 |
|
|
$32.50 | $9.70 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2026, students born on or after 1 July 2008 who are at least 15 years old in 2026) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700