SIT20125 Certificate II in Tourism
Dive into the world of travel and hospitality
With our Certificate II in Tourism, you will be equipped with the skills and knowledge needed to excel in the ever-evolving tourism industry.
Overview
Campus Exmouth
When Available all year round
Duration 6 Months
Dive into the world of travel and hospitality
This qualification reflects the role of individuals with a defined and limited range of tourism operational skills and basic industry knowledge. They perform mainly routine and repetitive tasks under direct supervision.
It provides a pathway to work across a range of tourism and travel sectors, including travel agencies, tour wholesalers and operators, holiday parks, resorts, attractions, cultural and heritage sites, and small tourism businesses. Work may be undertaken in an office environment where tourism products and services are planned, in the field where they are delivered, or through operational activities such as housekeeping, grounds maintenance, and customer service, or a combination of these.
Skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards, and industry codes of practice.
Students need to be working or volunteering in a tourism industry workplace before enrolling in the course.
It's important to think about the key attributes you are likely to need to study and work in this field.
Take a look at the essential skills and knowledge and consider if you might face any challenges in meeting the course expectations and requirements to make an informed choice about the suitability of this course for you:
- Be able to work independently and with others.
- Be able to develop good time-management skills and multitasking
- Have good communication skills and enjoy interacting with people
- Have basic computer skills and the use of software applications
- Be able to follow instructions, work health and safety procedures
Select your preferred campus and apply
Available all year round, 2026
Details
Units
| National ID | Unit title |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS009 | Provide customer information and assistance |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
| National ID | Unit title |
|---|---|
| BSBTWK201 | Work effectively with others |
| SIRXCEG008 | Manage disrespectful, aggressive or abusive customers |
| SIRXPDK001 | Advise on products and services |
| SIRXSLS001 | Sell to the retail customer |
| SITXCCS010 | Provide visitor information |
| SITXCOM006 | Source and present information |