SHB20216 Certificate II in Salon Assistant
Make a career out of making people feel great.
This course is perfect for getting your foot in the salon door, and getting to know various roles before you specialise later down the track. Walk-ins welcome.
Overview
Campus Geraldton | Kalgoorlie
When Semester 1, 2025
Study Mode On campus
Get ahead in a stylish career and be confident in any salon situation.
This entry level qualification will give you the start you need to work in a hairdressing salon. You'll obtain the skills, knowledge and confidence to get your career as a hairdresser underway and improve your opportunities for obtaining a hairdressing apprenticeship.
As a salon assistant you will be the first staff member to greet a client for their appointment. It's your job to provide them with excellent customer service and ensure that the hairdressers have what they need throughout each appointment.
You will learn to:
- Shampoo, colour and braid hair
- Maintain hairdressing tools
- Schedule appointments
- Maintain salon presentation and merchandising techniques
- Adhere to workplace health and safety
Enhance your employment options by doing a dual qualification.
At our Geraldton Campus this qualification is offered as part of a dual qualification with the below course:
SHB20121 | Certificate II in Retail Cosmetics(opens in a new tab)
This entry level qualification is a good start to your career in the make-up and cosmetic retail industry. You'll learn basic skills in workplace communication, client interaction, demonstrating and selling make-up and retail skin care products, and performing routine salon or store functions. Gain the necessary experience to become a retail sales staff member who works across a range of tasks to sell and demonstrate beauty or cosmetic products, this can include in workplaces like beauty and hairdressing salons, retail outlets and department stores.
Important information
| School Leaver | Non-School Leaver | AQF |
|---|---|---|
| OLNA or NAPLAN 9 Band 8 | C Grades in Year 10 English and Maths or Equivalent | Certificate I or Certificate II |
RTO Entrance Requirements
Completion of year 10 or equivalent.
Course Requirements
Students will also need to complete the LLN Robot test to enable us to see the level of literacy and numeracy of the individual. This will help us determine if we need CAVVS, USIQ or an aboriginal student mentor present in the class.
Students must participate in an interview with the lecturer (face to face or phone) prior to enrolment to give them an information regarding the course; how much commitment is required; what needs to be purchased before the course starts, and dates concerning the course.
Students who decide to enrol must complete a client needs summary with the lecturer on enrolment to gain information regarding the needs of the student. This could include the need for literacy and numeracy support, need for financial support or any other information that could impact on the students’ ability to learn. Action can then be taken to address these needs to enable the students to succeed in the course.
Students must be able to stand for long periods of time during the day to be able to perform hair and beauty treatments on at least two to four clients per day to prepare the students for average industry client appointments.
All student must be open to develop communication skills to enable them to work with clients and students.
Students must be willing to have all treatments performed on themselves and perform on others to develop the skills needed for industry.
Qualification
At our Geraldton Campus, this qualification is delivered as part of a package of qualifications that includes the below courses.
52774WA Certificate II in Leadership
The Certificate II in Leadership is a pathway to the Certificate III in Leadership course. The Certificate II in Leadership can be customised to a specific industry or community environment and also provides the clients with the necessary employability skill which will support their transition to work, further education and community participation.
SHB20216 Certificate II in Salon Assistant
This is a preparatory qualification which provides a defined and limited range of basic skills and knowledge used in hairdressing salons by individuals who provide assistance with client services. These routine and repetitive tasks are completed under direct supervision and with guidance from hairdressers who manage the client service.
The combined skills and knowledge do not provide for a job outcome as a hairdresser and this qualification is intended to prepare individuals for further training.
BSB20215 Certificate II in Customer Engagement
This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Job opportunities include:
- Salon Assistant
- Sales Assistant
For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA
Please note: This list is a guide only as job titles and qualification requirements may vary between organisations.
We offer a range of further study opportunities, view our course list here. (opens in a new tab)
Certification
Upon successful completion you will receive a Certificate II in Leadership, Certificate II in Salon Assistant and Certificate II in Customer Engagement.
Please note: This qualification is in transition, and the course is subject to change.
Select your preferred campus and apply
Semester 1, 2025
This course is delivered in conjunction with SHB20121 Certificate II in Retail Cosmetics(opens in a new tab) .
Details
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising eight (8) core and four (4) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Please note: Incidental Fees are also charged for some or all of the units in this course.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBWHS201 Contribute to health and safety of self and others | $73.20 | $22.05 | $10.37 |
| SHBHBAS001 Provide shampoo and basin services | $48.80 | $14.70 | $11.57 |
| SHBHDES001 Dry hair to shape | $122.00 | $36.75 | $29.94 |
| SHBHIND001 Maintain and organise tools, equipment and work areas | $24.40 | $7.35 | $5.94 |
| SHBXCCS001 Conduct salon financial transactions | $122.00 | $36.75 | $28.93 |
| SHBXCCS003 Greet and prepare clients for salon services | $48.80 | $14.70 | $10.37 |
| SHBXIND001 Comply with organisational requirements within a personal services environment | $244.00 | $73.50 | $51.13 |
| SHBXIND002 Communicate as part of a salon team | $122.00 | $36.75 | $27.61 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$97.60 | $29.40 | $31.37 |
|
|
$97.60 | $29.40 | $19.98 |
|
|
$48.80 | $14.70 | $11.57 |
|
|
$146.40 | $44.10 | $41.48 |
Additional fees:
Skin Deep Learner Guides - $191.40
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising eight (8) core and four (4) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBWHS201 Contribute to health and safety of self and others | $73.20 | $22.05 | $10.37 |
| SHBHBAS001 Provide shampoo and basin services | $48.80 | $14.70 | $11.57 |
| SHBHDES001 Dry hair to shape | $122.00 | $36.75 | $29.94 |
| SHBHIND001 Maintain and organise tools, equipment and work areas | $24.40 | $7.35 | $5.94 |
| SHBXCCS001 Conduct salon financial transactions | $122.00 | $36.75 | $28.93 |
| SHBXCCS003 Greet and prepare clients for salon services | $48.80 | $14.70 | $10.37 |
| SHBXIND001 Comply with organisational requirements within a personal services environment | $244.00 | $73.50 | $51.13 |
| SHBXIND002 Communicate as part of a salon team | $122.00 | $36.75 | $27.61 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$97.60 | $29.40 | $31.37 |
|
|
$97.60 | $29.40 | $19.98 |
|
|
$170.80 | $51.45 | $16.74 |
|
|
$146.40 | $44.10 | $41.48 |
Additional fees:
Skin Deep Learner Guides - $191.40
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700